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Upcoming Webinars

Webinars shouldn’t be boring, and you don’t want to sit through one you’ve already heard 10 times. Choose below from our upcoming topics, and enjoy fresh content with fun presenters, always free.

A Claimant's Right to Privacy

Dec 17th 2025 2pm EST
Free CE Credit
All Adjusters Welcome

In the world of insurance, information gives us a better understanding - but where do we draw the line between what’s necessary for a claim and what crosses into invasion of privacy?

This webinar takes a closer look at the delicate balance between investigation and an individual’s right to privacy. From medical records to surveillance, we’ll unpack the laws, regulations, and ethical considerations that every claims professional needs to keep in mind.

Using real-world scenarios and expert guidance, you’ll walk away with a clearer understanding of how to gather the information you need while staying compliant, protecting claimants’ rights, and avoiding costly legal missteps.

NEW! Trust Issues: Restoring Consumer Confidence

Jan 21st 2026 2pm EST
Free CE Credit
All Adjusters Welcome

In an industry built on promises, why are customers feeling more skeptical than ever? Join Mike Lundgren as he dives into the growing disconnect between industry performance and declining public trust. We’ll explore how shifting expectations, digital experiences, and viral narratives shape the way policyholders view insurers and what that means for your daily work.

Through data-backed insights and real-world examples, you’ll gain a clearer understanding of where trust breaks down, how it impacts claims and customer relationships, and practical steps you can take to communicate transparently, rebuild confidence, and keep policyholders engaged.

Utilization Review 101

Feb 11th 2026 2pm EST
Free CE Credit
All Adjusters Welcome

We’re excited to bring back our Utilization Review 101 webinar! In this session, we’ll walk through the fundamentals of Utilization Review - a crucial process in healthcare and insurance that ensures medical services are appropriate, necessary, and used efficiently.

This webinar is perfect for claims adjusters, case managers, healthcare professionals, and anyone looking to deepen their understanding of the UR process and how it supports informed decision-making.

Your favorite host, Mike Lundgren, will lead the session and guide you through the key concepts, practical applications, and common questions surrounding Utilization Review.

Listen to What Our Attendees are Saying

"These webinars are fantastic. They’re well put together and explained perfectly. I truly enjoy them, and they help refresh and enhance my knowledge in my current role."

"Great webinar - as always! Thank you for making your webinars so interesting!"

"I was really impressed with this course. The speaker presented the material in a way that kept attendees engaged & interested. I look forward to attending more!"

"Your presentations are always informative and relevant, and the host does a great job of keeping us engaged!"

"I always enjoy these webinars. The speaker is engaging and brings a sense of humor that keeps the atmosphere light and uplifting throughout the entire hour."

"I think this is an awesome course, packed with valuable information, and you definitely didn’t disappoint. It was fun and engaging. I’d highly recommend it for all adjusters."

Want a private course just for your company?

By setting up a private course with us, you'll have the opportunity to receive personalized instruction while receiving CE credit. Gain new skills and knowledge to enhance your career in a smaller group setting - in-person or web-based.