Continuing Education

Oct 22th 2025 2pm EST
Free CE Credit
All Adjusters Welcome

Every fender bender has a story, but not all of them are true. Staged auto accidents are designed to exploit the system for maximum financial gain.

Join us as we peel back the layers on how these organized fraud rings use drivers, passengers, witnesses, and even medical providers to orchestrate accidents, fabricate injuries, and inflate claims. Using real-world cases, expert insights, and actionable strategies, you’ll learn how to spot staged accidents early and protect your bottom line.

Dec 17th 2025 2pm EST
Free CE Credit
All Adjusters Welcome

In the world of insurance, information gives us a better understanding - but where do we draw the line between what’s necessary for a claim and what crosses into invasion of privacy?

This webinar takes a closer look at the delicate balance between investigation and an individual’s right to privacy. From medical records to surveillance, we’ll unpack the laws, regulations, and ethical considerations that every claims professional needs to keep in mind.

Using real-world scenarios and expert guidance, you’ll walk away with a clearer understanding of how to gather the information you need while staying compliant, protecting claimants’ rights, and avoiding costly legal missteps.

Jan 21st 2026 2pm EST
Free CE Credit
All Adjusters Welcome

In an industry built on promises, why are customers feeling more skeptical than ever? Join Mike Lundgren as he dives into the growing disconnect between industry performance and declining public trust. We’ll explore how shifting expectations, digital experiences, and viral narratives shape the way policyholders view insurers and what that means for your daily work.

Through data-backed insights and real-world examples, you’ll gain a clearer understanding of where trust breaks down, how it impacts claims and customer relationships, and practical steps you can take to communicate transparently, rebuild confidence, and keep policyholders engaged.