Continuing Education

March 26 2025 2pm EST
1 Free CE Credit
All Adjusters Welcome

Arson is one of the most destructive and complex forms of insurance fraud. In this webinar, we’ll break down the three critical prongs of arson investigations: incendiary, motive, and opportunity.

We’ll guide you through understanding the key elements that make up an arson claim, from identifying financial or personal motives to uncovering opportunities for fraud and analyzing the means of setting a fire. By examining these three prongs, you’ll learn how to build stronger cases, spot red flags early, and protect your organization from the financial fallout of arson-related claims.

April 16th 2025 2pm EST
1 Free CE Credit
All Adjusters Welcome

We are excited to bring back this fan-favorite topic! In this session, we explore the fascinating psychological framework and key elements that drive fraudulent behavior - and spoiler alert: it's not always about the money! Fraud can stem from a wide range of psychological triggers, and understanding these motives can provide valuable insights into the minds of those who commit fraud.

Your favorite host, Mike Lundgren, will guide you through the process of profiling, identifying traits, and spotting red flags. By the end of the session, you'll have a clearer understanding of the psychological drivers at play, equipping you with the knowledge to better manage and detect fraud in your role.

May 7th 2025 2pm EST
1 Free CE Credit
All Adjusters/CCMs/Nurses Welcome

As healthcare costs continue to rise, many adjusters are wondering how to effectively manage these expenses while ensuring quality care for injured workers. Using evidence-based care from unbiased medical professionals is a proven way to keep costs in check while achieving optimal care outcomes. In this webinar, you’ll gain a deeper understanding of medical case management, including when to engage a case manager, an overview of the process, and the different types of case managers.

Hosted by our very own Dieter Pinner, we’ll explore how prioritizing the injured worker can lead to better return-to-work rates, lower costs, and reduced litigation risks.

May 21st 2025 2pm EST
1 Free CE Credit
All Adjusters Welcome

As natural disasters become more frequent and destructive, the insurance industry is facing a growing wave of fraud that undermines its integrity.

Mike Lundgren will cover the evolving methods to spot fraudulent claims in the aftermath of major events and the investigative methods adjusters can use to tackle it head on. Join us to learn how to safeguard the claims process, protect your organization, and ensure fair outcomes in the face of natural disaster-related fraud.

June 25th 2025 2pm EST
1 Free CE Credit
All Adjusters/CCMs/Nurses Welcome

Join Scott Francis for an in-depth webinar exploring the fundamentals of medical canvassing, a crucial investigative tool used to verify a claimant's medical treatment history.

We'll guide you through communication strategies, HIPAA compliance, and how to leverage the obtained information for effective claims adjustment. By the end of this session, you'll learn how to spot fraudulent treatment patterns, determine compensability, and validate treatment consistency.