You Need Proof to Verify Claims

No, investigators are not permitted to document claimants inside of their residence, whether through an open window or door to the home. Claimants have a "right to privacy", even if able to be observed inside of their residence from the roadside. However, if a claimant can be observed inside of an open garage or a front or rear screened-in porch area, and these areas are in view to the public, an investigator would be able to document the claimant in those situations.

Occasionally, our investigators will run into situations where a claimant can be observed through a privacy fence. In this situation, the investigator would not be permitted to obtain this video, due to the right of privacy of the claimant. If a claimant can be observed through a chain link fence, and this activity can be observed from the public, the investigator would be able to obtain video documentation.

Covert documentation is permitted on all surveillance files when the claimant is out in public, whether in department stores, shopping malls, convenience stores, sporting events, and anywhere else that the claimant can be observed in a public setting.

Our investigators use a variety of techniques including database research, social media monitoring, neighborhood canvassing, and strategic positioning to locate and document claimant activity.

We will normally start a new surveillance at 6 a.m. during the week and 7 a.m. on the weekend. After the investigator establishes a pattern of activity from a particular claimant, we will most likely adjust start times to cover all times of the day to get the best results possible.

On a typical surveillance, the investigator will normally conduct surveillance for an 8 hour period to obtain the best results. However, this would also depend on what a client is looking for, and the majority of our surveillance files at Ethos range anywhere from 4 hours to 12 hours.

We have nationwide coverage at Ethos Risk Services, to include both Hawaii and Alaska. We employ over 1,200 investigators across the country to cover all surveillance files.