Here at Ethos, we are proud to be part of your team and to play a part in the fight against fraud. We all know the costs associated with fraudulent claims and we also understand the difficulty of making decisions without the necessary information. According to the FBI, the total cost of insurance fraud (non-health insurance) is estimated to be more than $40 billion per year. That means Insurance Fraud costs the average U.S. family between $400 and $700 per year in the form of increased premiums. We also understand the need to constantly update our knowledge and the tools we use to spot those exaggerated or bogus claims.
Fraud exists in every line of coverage and we all understand that dollars invested in the review of the right claims rewards us exponentially through mitigated losses or outright denials. According to the NICB, 10 percent or more of property-casualty insurance claims may be fraudulent. Knowing this, one of the first places to look for fraud is where you don’t see any. If your company has 5% fraudulent claims in most lines, but you see no fraud in a specialty line or for any specific coverage then it is time for a closer look. Occasionally, we make the mistake of thinking the lack of identified fraud equals the absence of fraud. Unfortunately, that is not the case and we need to review files in random audits and reexamine the red flags being utilized to identify the bad players in the adjusting process.
When we look at theft claims in the Property Casualty realm, for example, we find some carriers who believe that a specific market just doesn’t have a fraud problem. While it is certainly true that some areas are more likely to see a large number of false claims and organized crime than others (yes, Florida I’m looking at you, which is a great reason for Ethos to be headquartered in the state), it is not accurate that some areas don’t have fraud. It is there, we just have to look deeper and Ethos can help you with that. We are able to review files, handle inquiries/investigations, obtain documentation and statements for your SIU referrals and we can even assist your office with adjuster CE’s and expand your knowledge on red flags in the process.
Examining a “clean” market with the right lens can reveal fraud we were previously unaware of. In theft claims (renter’s or homeowner’s), we see insured’s who are a bit too eager for a quick settlement and don’t seem to fight for full compensation. Of course, we see the old stand-by of calls to check on coverage hypotheticals before a loss and addition of coverage (or brand-new coverage) shortly before a loss, but we also must be on the look out for financial issues, including separation or divorce just prior to the loss. Our digital investigations team is able to help identify those precursors. Perhaps you find a suspiciously convenient alibi when a mastermind burglar just happened to know how to find the fake book safe with a large amount of cash. This is not the “Italian Job,” most thieves are in an out quick and taking the obvious. They are certainly not taking the time to load up Grandma’s prize china set that Antique Roadshow would value at $20,000. Our job is to take the files where you identify red flags and help you find actionable information to mitigate or even deny the claim where fraud exists. .
Need background information? We have you covered. Need surveillance? No problem. Maybe you require a statement or a scene investigation in a remote area or another country? We can assist you globally. Looking for a partner in your SIU operations? Let us help. Contact Ethos today to learn how we can assist you and your team in 2018 with our full service of risk mitigation services.